What people say
Sanat Nurmamatov
Call Center Manager, Choparpizza
AsterVis completely transformed our call center operations! We've been using AsterVis for 2 months, and the results are incredible! The real-time monitoring and detailed analytics gave us insights we didn't even know we needed. Operator performance has improved dramatically, and customer satisfaction scores have never been higher. The integration with our existing systems was seamless, and the intuitive interface made training a breeze. AsterVis is hands-down the best investment we've made for our business.
Pricing
Choose the plan that best fits your needs
$600
All features for effective call center management
The Life Time plan offers all the essential features needed for effective call center management. This plan is ideal for companies looking to improve customer service quality and increase operator productivity.
$40/month
Essential and flexible features for effective call center management
The Basic Monthly Plan offers all the essential features needed for effective call center management, now with the flexibility of a monthly subscription. Perfect for companies looking to improve customer service quality and increase operator productivity without committing to a one-time annual payment.
Frequently Asked Questions
What is Astervis?
What features does Astervis offer?
- Real-time call monitoring — stay on top of everything
- Detailed analytics — understand your customers and operators like never before
- Efficient team management — get the most out of your staff
- Seamless CRM integration (e.g., Bitrix24) — no data gaps
- Data storage and S3 backup — secure your data with automated backups.
- User-friendly interface with multilingual support
- Flexible configurations to suit your needs
- Advanced reporting system — from basic data to complex insights
What types of calls does the system track?
- Inbound calls — track everyone trying to reach you
- Outbound calls — measure your team's effectiveness
- Missed calls — stay informed about unanswered inquiries
- Lost calls — analyze where you can improve
How do I integrate with Bitrix24?
- Enable integration in the settings
- Enter the URL of your Bitrix24 webhook
- Configure tokens and open lines
- Synchronize data for your desired period
Is the system mobile-friendly?
What metrics can I analyze?
- Total number of calls
- Average call duration
- Customer wait times
- Customer satisfaction levels
- Operator performance
- Missed calls
- Workload distribution over time
How is team management organized?
- Create profiles and assign roles
- Set work schedules
- Monitor performance in real time
- Build rankings and evaluate effectiveness
What types of reports are available?
- Detailed call reports
- Operator performance stats
- Analysis of efficiency and key metrics
- Exportable data in multiple formats
- Period comparison reports
How does Astervis ensure data security?
- Secure login credentials
- Role-based access control (RBAC)
- Activity logging for full transparency
- Encrypted data and secure integrations
How does technical support work?
- Assistance with system setup
- Quick solutions for technical issues
- Help with customizing features to meet your needs
How are system updates handled?
How is storage management organized?
- Monitor storage usage in real time
- Back up calls, analytics, and other critical data
- Automate the removal of outdated data based on your preferences
- Seamlessly integrate with S3 for reliable and scalable cloud storage